Frequently Asked Questions
Everything you need to know about creating the perfect tablescape.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by destination but generally arrive within 7-10 business days.
What is your return policy for delicate homeware?
We accept returns on unused items in their original packaging within 14 days of delivery. Please note that bespoke orders and certain perishable items are non-refundable.
Do you offer international shipping?
Yes, Mrs. Alice ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and order volume.
How should I care for my linens and glassware?
To preserve the quality of our hand-blown glass and embroidered linens, we recommend hand washing or using a delicate machine cycle at 30 degrees Celsius.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link to monitor your delivery's progress in real-time.
What happens if an item arrives damaged?
While we take great care in packaging, accidents can happen. Please contact our customer service team within 48 hours of receipt with photos of the damage to arrange a replacement.